Our Support Plans

We have various plans to assist you in proactive ways based on your needs.

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Our Support Plans

Bronze
  • Included with our projects
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Silver
  • Warranty : 18 months
  • Monday to Friday
  • 8am to 9pm
  • Control4 Licence
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Gold
  • Warranty : 24 months
  • 1 visit per year
  • Monday to Sunday
  • 8am to 9pm
Compare plans
Platinum
  • Warranty : 36 months
  • 2 visits per year
  • Monday to Sunday
  • 5am to 11pm
  • Free Engravings
Compare plans

Our Support Plans

Choose your plan:
Bronze
Silver
Gold
Platinum
Availability hours
Monday to Friday
8am to 5pm
Monday to Friday
8am to 9pm
Monday to Sunday
8am to 9pm
Monday to Friday
5am to 11pm
Guaranteed response time (to get in touch)
2 days during availability hours
1 day during availability hours
4 hours during availability hours
2 hours during availability hours
Maintenance visits
1 visit per year
2 visits per year
Warranty on major brands of home automation devices*
12 months
18 months
24 months
36 months*
Priority (support and service calls)
4
3
2
1
Minimum number of hours per service call
3 hours
3 hours
2 hours
1 hour
Unlimited chat via email
Unlimited support via chat
Unlimited support via text message
Unlimited support via phone
30 min/month
Control4 - remote access license
Free software and firmware updates*
Free changes to keypads engravings (max. 1 replacement per keypad)*
On-site service call
Regular hourly rate
Regular hourly rate
Regular hourly rate
Regular hourly rate
Travel fee for maintenance visits
First 30 min free, then 1,50$ / min
First 30 min free, then 1,50$ / min
Included
Included
Travel fee for service calls
First 30 min free, then 1,50$ / min
First 30 min free, then 1,50$ / min
First 30 min free, then 1,50$ / min
First 30 min free, then 1,50$ / min
*Limited to Lutron, Creston and Control4 only. The plan must be continuously active from the end of the project and applies to the subsequent months.
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