Our Support Plans
We have various plans to assist you in proactive ways based on your needs.
Our Support Plans
Bronze Compare plans
- Included with our projects
Silver Compare plans
- Warranty : 18 months
- Monday to Friday
- 8am to 9pm
- Control4 Licence
Gold Compare plans
- Warranty : 24 months
- 1 visit per year
- Monday to Sunday
- 8am to 9pm
Platinum Compare plans
- Warranty : 36 months
- 2 visits per year
- Monday to Sunday
- 5am to 11pm
- Free Engravings
Our Support Plans
Choose your plan:
- Bronze
- Silver
- Gold
- Platinum
- Availability hours
- Monday to Friday
8am to 5pm - Monday to Friday
8am to 9pm - Monday to Sunday
8am to 9pm - Monday to Friday
5am to 11pm
- Guaranteed response time (to get in touch)
- 2 days during availability hours
- 1 day during availability hours
- 4 hours during availability hours
- 2 hours during availability hours
- Maintenance visits
- 1 visit per year
- 2 visits per year
- Warranty on major brands of home automation devices*
- 12 months
- 12 months
- 24 months
- 36 months*
- Priority (support and service calls)
- 4
- 3
- 2
- 1
- Minimum number of hours per service call
- 3 hours
- 3 hours
- 2 hours
- 1 hour
- Unlimited chat via email
- Unlimited support via chat
- Unlimited support via text message
- Unlimited support via phone
- 30 min/month
- Control4 - remote access license
- Free software and firmware updates*
- Free changes to keypads engravings (max. 1 replacement per keypad)*
- On-site service call
- Regular hourly rate
- Regular hourly rate
- Regular hourly rate
- Regular hourly rate
- Travel fee for maintenance visits
- First 30 min free, then 1,50$ / min
- First 30 min free, then 1,50$ / min
- Included
- Included
- Travel fee for service calls
- First 30 min free, then 1,50$ / min
- First 30 min free, then 1,50$ / min
- First 30 min free, then 1,50$ / min
- First 30 min free, then 1,50$ / min
*Limited to Lutron, Creston and Control4 only. The plan must be continuously active from the end of the project and applies to the subsequent months.
Need help?
Chat: Click Here
Telephone: 844-316-2366 opt. 3
Text Message: 855-960-3166
Email: support@adom-smarthome.com